Current COVID-19 impacts

COVID-19 is having a higher than usual impact on delivery services across Australia

Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries across all states.

Fewer passenger flights means less air freight capacity. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies.

Delivery delays may be experienced

• Some parcel deliveries are being delayed due to major COVID-19 disruptions. 

What to do if your parcel is late 

• Instead of calling us for an update, we recommend using Australia post or courier mobile app and gtracking tools. They provide the most accurate and up to date info we have. 
• If your parcel is more than 15 business days late, please contact us so we can investigate.